Terms and Conditions
The Terms and Conditions herein are applicable any time you access our website or purchase goods directly from it.
Terms and Conditions agreement
(the manager of Recreatica.eu website)
Hereafter called "the Company" and "the Customer".
The Company is a web shop specializing in sports goods. The Company sales its goods through its Internet Network (websites or e-mails), by phone, fax or posted mail. Apart from its online websites, The Company is not the proprietor of any outlets or shops. The goods the Company sells are featured on its Internet websites.
The Customers who make purchases via the websites owned by the Company are informed that he or she is buying in Slovenia and that he or she is subject to Slovenian Law.
It is expressly mentioned that should a dispute occur, an out-of-court settlement is to be favored by the parties.
2. Product Specifications
The Company endeavors to give clear and thorough information in regard to the presentation of the goods' essential technical specifications via each product's specification sheet.
The information used is that which is provided by the manufacturer. The Company is in no way liable for erroneous data provided by the manufacturer.
The Company also includes, on each of the specification sheets, links to articles that refer to the goods in question or to the manufacturer's website directly.
Our Product Managers endeavor to provide all the items on the website with the corresponding image. However, should an esthetical difference appear, this would have no consequences on the main technical specifications of the product.
Confirmation of online details can be obtained by contacting the Company's round-the-clock Customer Care department by telephone or e-mail.
Unless otherwise stated on the website, all items sold by the Company are new.
The available goods comply with the European law currently in effect, as well as with the standards applied in Europe.
The Company tries to ensue that the Customer is provided with a user's manual in his/her mother tongue. However, it may occur that such a manual may only be available via an electronic medium (Compact Disk) or downloadable from the Internet.
Prices are shown in Euros or Dollars, VAT included, shipping fees excluded.
The Company 's prices being in constant evolution, the prices shown are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are in pre-order are valid during 7 days after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel his/her order.
All prices are clearly disclosed provided there are no obvious typographical errors.
4. Delivery Fees
Delivery fees are charged according to the estimated weight (carrier rule of weight-volume ratio) of the parcel (packaging and gifts included), the country from which the parcel is delivered and the choice of carrier. Delivery fees include ad valorem insurance fees.
Delivery fees could be free of charge on specific marketing campaigns.
Should the Cash-on-Delivery shipping method be available for your country, be aware that the cost of this service is included in the delivery fee. This cost can not be contested if the service is completed.
5. Value Added Tax (VAT)
VAT is applied to sales concluded with private individuals. VAT is not applied to non-Slovenia-based companies in the European Union owning an intra-community VAT number. VAT is also not applied to companies based outside the European Union.
According to the local legislation in effect, items are subject to taxes (local VAT, dock dues, custom duties …) when they arrive. Such taxes are to be paid by the Customer unless otherwise agreed upon by both parties.
Documentation is enclosed with the goods to confirm whether or not VAT was charged and the rate at which it was applied.
Upon placing the order, the Customer is to give his VAT number, after which our sales department attends to validating this number. The Customer is to be informed and accept that any order for which a VAT number is not given or validated by our sales department, VAT sales tax will be applied.
6. Order Cancellation
A Customer can cancel an order at any time, unless it has already been invoiced. If so, and if the Customer really does not want the items he ordered, the Customer must nonetheless accept the parcel, not open it and send it back to the Company at his/her own expense.
In the event that the Customer ordered through the Company website, he or she can cancel his/her order by telephone or e-mail.
If another method was used by the customer to place an order, he or she must contact the Company 's sales department to cancel it. Unless otherwise specified on an item, no penalty fee will be applied for a cancellation.
7. Bank Transfer or PayPal Prepaid Order Cancellation
Should a Customer wish to cancel a partly or fully pre-paid order paid through a Bank Account while goods are or are not in stock, the Company will refund the total amount that the Customer pre-paid by bank transfer only, within 30 days from the cancellation request.
Should a Customer decide to cancel a partly or fully pre-paid item he or she paid for by PayPal, whether goods are or are not in stock, the Company will refund the Customer on his/her PayPal account within 8 days from the cancellation request.
8. Items Availability
While stocks last, our items are available and our prices are applicable as long as they are featured on our website. Customers may obtain more information by phone or email.
Should an item become unavailable, it would be expressly stated on the related web pages.
In the event that the Company is unable to ascertain information from its suppliers regarding a product, the Company will inform the Customer of the delay by email. The Customer will have the option of cancelling his/her order or switching to an alternative item recommended by the Company. In any case, no penalty fees will be charged for cancelling the order.
9. Antifraud Controls
Information related to a Customer's order is subject to anti-fraud controls (on credit card, Paypal accounts and any other method of payment).
The Company receives the data related to the Customer's order. Should a Customer decide not to transmit the required data, it would hinder the processing of his/her order.
Should non-payment occur due to the fraudulent use of a credit card, a PayPal account or any other method of payment, the data related to the order and the fraudulent payment will be registered on file. Any suspicious or abnormal declaration is also subject to specific anti-fraud treatment.
10. Transporting Time
This depends on the carrier the Customer chooses.
The Company informs Customers that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information. The Company is not responsible should the carrier not respect the announced delivery time.
Furthermore, such delivery times do not cover Saturdays, Sundays and bank holidays. They also depend on the accuracy of the delivery address provided by the Customer and his/her presence on the delivery day.
A reminder of these delivery times is included in the order form of the checkout page.
In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time.
Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive.
Should the initial delivery time be exceeded, the Customer will be informed of a new time as soon as The Company has been informed. Consequently the Customer will have the option of choosing between the cancellation and/or the refunding of the order (for payment by bank transfer).
11. Error on Invoice
Should any mistakes appear on the Customer's invoice, he/she must inform the Company by telephone or e-mail that the received items do not comply in nature, quality or quantity to what was ordered and invoiced.
Any claim of non-conformity must be submitted before 10:00am on the business day that follows the delivery of the parcel. Any claim that doesn't satisfy the above mentioned conditions within the time allowed will not be taken into account and the Company will refuse any responsibility in the matter.
12. Exportation Control and Local Legislation
The Customer should check with the local authorities of his/her geographical residence about the entry conditions for the ordered items. It is the Customer's responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in his or her respective country.
The Customer should inquire at local authorities on the legalities of importing or using the services and items ordered.
The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
The Company cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
13. Cancellations & Returns
In compliance with article 9 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, the Consumer is entitled to a fourteen (14) calendar day retraction period starting from the date they receive the product(s) to return any item that may not suit his/her needs.
To exercise the right of withdrawal, the Consumer must inform the Company of their decision to withdraw from this contract by an unequivocal statement sent through email.
Products must be in good condition and, preferably, in its original packaging – whatever the condition of the latter – in order to be resold. The Consumer will be allowed to choose between having the returned goods replaced with another reference and receiving a refund without any penalty, with the exception of return fees.
The Consumer shall send back the goods not later than 14 days from the day on which they have communicated their decision to withdraw from the contract (article 14, paragraph 1 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL).
When appropriate, the refund will be done using the same means of payment as the consumer used for the initial transaction (article 13, paragraph 1 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL). However, the Company may withhold the reimbursement until they have received the goods back (article 13, paragraph 3 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL).
IMPORTANT NOTE: The Right to Retract cannot be exercised if the returned items are unlikely to be resold.
The item must be returned in pristine condition, preferably in its original packaging.
The item must be returned with all its accessories (user's manual, cables, remote control, warranty card, CD software etc…). Should the item fail to meet these conditions, it will be returned to the Consumer, at his/her expense.
The Company may apply a penalty fee for any loss of value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
The Consumer must systematically state his order reference and his name and complete address if he/she wants his request to be processed efficiently.
The return fees are at the Consumer's own expense.
Last updated 2018-02-24