In compliance with article 9 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, you are entitled to a fourteen (14) calendar day retraction period starting from the date they receive the product(s) to return any item that may not suit your needs.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement sent through email.
Products must be in good condition and, preferably, in its original packaging – whatever the condition of the latter – in order to be resold. You will be allowed to choose between having the returned goods replaced with another reference and receiving a refund without any penalty, with the exception of return fees.
You shall send back the goods not later than 14 days from the day on which you have communicated your decision to withdraw from the contract (article 14, paragraph 1 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL).
When appropriate, the refund will be done using the same means of payment as you used for the initial transaction (article 13, paragraph 1 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL). However, we may withhold the reimbursement until we have received the goods back (article 13, paragraph 3 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL).
IMPORTANT NOTE: The Right to Retract cannot be exercised if the returned items are unlikely to be resold.
The item must be returned in pristine condition, preferably in its original packaging.
The item must be returned with all its accessories (user's manual, cables, remote control, warranty card, CD software etc…). Should the item fail to meet these conditions, it will be returned to you, at your expense.
We may apply a penalty fee for any loss of value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
You must systematically state your order reference and your name and complete address if you want your request to be processed efficiently.
The return fees are at your own expense.